Frequently Asked Questions
Have questions about Cool Jacks ice cream sandwiches? We have answers
What makes Cool Jacks ice cream sandwiches different from store-bought brands?
Cool Jacks ice cream sandwiches are handcrafted daily using small-batch ice cream and freshly baked cookies. We use real, locally sourced dairy, premium ingredients, and never cut corners with artificial flavors or preservatives in most flavors. You get that nostalgic ice cream truck joy, but with real flavor and bakery-level quality.
Do you use artificial colors or flavors in your ice cream?
We do not use artificial flavors or colors in any flavor except Super Jack, which contains a small amount of color and flavor to achieve its signature bright look. All other Cool Jacks flavors are made with real ingredients you can pronounce and trust.
Where is Cool Jacks ice cream made?
All of our ice cream is made in-house right here in Michigan using locally sourced cream and milk. Our bakery-style cookies are freshly prepared and assembled daily to ensure the best texture and taste.
Can I find Cool Jacks in stores near me?
Yes! Use our Store Locator to find Cool Jacks ice cream sandwiches at grocery stores and specialty markets near you. You can also book a cart for events if you're in our service area.
Do Cool Jacks ice cream sandwiches contain nuts or other allergens?
Some flavors may contain peanuts, tree nuts, dairy, eggs, wheat, or soy. All sandwiches are made in a facility that processes common allergens. Please check the Allergen Information section on each flavor’s page for full details.
Can I order Cool Jacks online for delivery?
Yes! You can order directly from our website and have your favorite flavors delivered to your doorstep, packed with care to stay frozen. We currently ship to select regions, Check availability at checkout.
How should I store Cool Jacks at home?
Keep your Cool Jacks ice cream sandwiches frozen until ready to enjoy. For the best texture, let them sit at room temperature for 2–3 minutes before eating.
Do you offer catering or ice cream cart rentals for events?
This is an Yes! Cool Jacks offers ice cream sandwich cart catering for weddings, corporate events, birthdays, festivals, and more. Our mobile cart service brings freshly prepared, handcrafted ice cream sandwiches right to your venue, served with style and smiles. Visit our Book a Cart page to check availability and get started.example answer.